Antivirus software blocks X-PHY® PC Application #

 

 

 

Below are links to tutorials of how to whitelist an application in common Antivirus software.

 

Antivirus Software	Link
Symantec	https://knowledge.broadcom.com/external/article/160078/how-to-whitelist-or-exclude-an-applicati.html
McAfee	https://www.mcafee.com/support/?articleId=TS100813&page=shell&shell= article-view
Kaspersky	https://www.kaspersky.co.in/blog/how-to-add-apps-to-exclusions/23331/
Norton	https://www.solveyourtech.com/how- to-stop-norton-360-from-blocking-a- program/
Avast	https://support.avast.com/en- sg/article/antivirus-scan- exclusions/#pc

 

Initial Email Registration Error #

 

 

The “Confirm email ID is empty!” pop-up message will appear when the second field, “Confirm Email ID” is empty.

 

 

 

The “Email ID is empty!” pop-up message will appear if the “Current Email ID” field is empty.

 

 

 

The “Email ID format is incorrect” pop-up message will appear if the user key the wrong email format in the “Email ID” field.

 

 

 

The “Confirm Email ID format is incorrect!” pop-up message will appear if the user keys the wrong email format in the “Confirm Email ID” field.

 

 

The “No internet connectivity! Please check the internet connection and  retry” pop-up message will appear if the  internet connection is lost after clicking  the “Create” button.

 

 

 

Change Password Error #

 

The “Password Verification Failed” pop-up message will appear if the wrong password is entered. Click “Ok” and re-enter the correct password.

 

 

The “Wrong password threshold exceeded! Please reset the password using the ‘Forgot Password’ option.” pop-up message will appear if the wrong password is entered more than 5 times.

 

 

Forgot your Password? #

 

Step 1: If the password is forgotten, the “Forgot Password” button can be used to reset the password.

 

 

 

Step 2: After clicking “Forgot Password”, enter the 6 digits OTP key from your Authenticator App and click “Verify” to proceed.

 

 

Step 3: An email OTP code will be sent to the registered email account. Enter the 6 digits Email OTP code into the “Verify Email OTP” window pop-up. Click “Verify” to proceed.

 

 

Step 4: Key in the new password into the “Password” and “Confirm password” field. Ensure that the new password adheres to the password criteria.

 

 

Step 5: Once the new password is successfully created, a “New password created” notification window will pop-up.

 

 

Step 6: Click “OK” to complete.

 

 

 

Change Email Error #

 

The “Email ID format is incorrect!” pop-up message will be visible if the wrong Email ID format is entered. Check that you entered a valid email address and try again.

 

 

 

If the wrong “Current Email” address is entered then the following pop-up message will be prompted. Check that the Email address used is correct and try again.